Frequently Asked Questions

Q: How long does the carpet cleaning process take?

We are able to clean approximately 300 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, speciality spotting procedures and setup time.

Q: How soon can I walk on the carpet?

Try to keep pets, children and heavy traffic off the carpet during the drying process. Wait 24 hours before removing the protective tabs of foil that our technicians have placed under the furniture to protect the carpet. Some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems. We do recommend that caution is taken when moving from the damp carpet surface to a hard floor surface just in case your socks or slippers are slippery.

Q: Do you move furniture?

All of our cleaning packages include moving the majority of furniture in the main living area. Most companies will charge you extra for this service. Beds, dressers and heavier pieces are left in place under these pricing structures. Additional charges will apply to moving heavier furniture. For insurance liability reasons, we do not move filled sideboards and bookcases, entertainment systems, pianos or other valuable belongings.

Q: What about reoccurring spots?

If a spot returned a day or so after cleaning, it may have been oily or sticky and was not completely removed, or “wicked back” due to the nature of the spot. Possibly it’s not a spot, but a permanent stain. 

Q: Can you fix indentations from heavy furniture?

No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.

Q: How often should a carpet be cleaned?

No doubt this question has surfaced at one time or another during the years you’ve owned carpeting. The frequency of cleaning will vary from one household to another, depending upon the number of occupants and level of usage. At a minimum, you should clean once a year.

I have had some home owners express their fear that once the carpet is cleaned, it will re-soil quicker. This fear is the result of improper cleaning by other cleaning companies. Many of these companies, in an effort to cut costs and save time, buy the cheapest cleaning solutions, don’t provide the proper training for their technicians, and do not offer a separate rinse step in order to remove detergent residues. If detergent is left in the carpet, accelerated re-soiling will occur. 

Double Dutch uses a more thorough method of cleaning that uses a rinse step after the pre-spray process. This method removes deep down soil and leaves no detergent to accelerate the re-soiling process. The fact is that the best thing you can do for your carpets is have them regularly cleaned by a qualified professional carpet cleaning company. It is the buildup of soil that promotes wear to your carpet, far more than the foot traffic that travels on the surface of the carpet. Foot traffic grinds the soil against the carpet fibres and causes a sandpaper effect. This causes the fibres to dull and become worn-looking.

Major carpet manufacturers such as Dupont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months, and, as with most of today’s carpets, in order to satisfy the warranty requirements you must save receipts from your cleanings. There are other considerations that can increase the frequency of cleanings, such as smoking habits, the number and ages of children, soiling conditions, humidity, health status of occupants, allergy conditions, and number and types of pets just to name a few. Heavily travelled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. Either way, it makes good sense to have your carpets cleaned regularly—not only from an appearance and investment protection point of view, but also from a health standpoint. Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live.

Q: Why should I clean my carpet?

Biocontaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really stuff will make its way into your carpet. Quite simply, your carpet acts like a sink. It collects and filters all of the above mentioned contaminants. This collection and filtering process traps these contaminants within your carpet, which in turns cleans the air you breathe and allows you to live a healthier life. Hard surface floors may allow contaminants to ‘roam’ throughout the indoor environment.

However, like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems.

Q: Can you remove specific stains

At Double Dutch we can remove any spot that is not a permanent stain. However, there are conditions where permanent staining is present. To find out more why not request our free guide now.